FM Porcelain Edge Chip Warranty
Coverage Details for Our Tableware Collections
At Fathy Mahmoud we take pride in the durability and craftsmanship of our tableware. To give you added confidence, we offer an Edge Chip Warranty; our commitment to quality and long-lasting performance in professional dining environments.
This warranty applies exclusively to our HORECA collections and ensures free replacement for items that develop rim chips under normal, safe use.
Warranty Coverage
✅ Covered Items:
Round and oval plates only
❌ Not Covered:
Bowls, cups, handles, or other product shapes
✅ Coverage Type:
Edge chipping on the rim only
❌ Not Covered:
Breakage, cracking, or damage due to misuse or improper handling
✅ Duration:
Open warranty — no time limit
✅ Eligible Collections:
Bianca, Parisian, Ocean, Coupe, Gourmet, Up and Down
How to claim
If you experience a covered issue, simply contact our customer service team with your product details. We’ll review your case and arrange a free replacement for eligible items.
Our Promise
We are committed to providing exceptional, long-lasting quality in every piece we create. Our Edge Chip Warranty reflects that promise — ensuring your tableware continues to perform beautifully in every service.
Thank you for choosing us as your trusted tableware partner.
