Frequently Asked Questions
Orders & Shipping
You can place an order by contacting us directly on:
Email: horeca@fathymahmoud.com
Phone: +201202220432
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.
FOB Alexandria port
C&F, Shipping cost will be added to the invoice.
Average of orders production time is 45 days to 60 days
Returns are available for international orders only when there is very serious damage to the items
To start a return, please contact our sales team with your order number. We’ll guide you through the return process.
Yes, exchanges are available for defective or damaged items within 14 days of receiving. If you need a different item, we accept returning your original purchase and placing a new order.
Product Information
Most of our tableware is dishwasher and microwave safe, but we recommend checking individual product descriptions for specific care instructions.
*For gold and platinum designs, we recommend handwashing with mild soap and avoiding abrasive cleaners and tools. If using a dishwasher, choose a low temperature program and a mild detergent. Gold and Platinum designs are NOT microwave-safe.
Our collections feature high-quality porcelain. Our porcelain is fired at 1320/1330 c ensuring a dense, non-porous material. Our tableware is chip-resistant and durable and is resistant to heat and cold.
Yes! We provide customization options for special occasions, corporate events, and restaurants. Contact us for more details.
Payments & Discounts
We accept payment through cheques or bank transfers.
For International (LC at sight – advance payment 50 % and 50% before loading container in two days)
Contact & Support
Yes, we work with hotels, restaurants, cafes and we offer bulk pricing and wholesale partnerships for businesses. Contact us to learn more.
Email: horeca@fathymahmoud.com
Phone: +201202220432
If you have any other questions, don’t hesitate to reach out—we’re happy to help!
